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Question

SMTP -> Impossible?

  • Posted May 5, 2014

Hi! I’m running an app on ubuntu 12 that is based on CakePHP. I was just migrating the app and everything is working, but i have errors every time I try to send e-mails with my gmail account. This app is totally tested and work 100% but here in DigitalOcean the SMTP connection seems to be impossible…

any idea?

My basic config (and i know 100% it’s OK because the app is already working on at least 4 servers) is:

public $mail = array( ‘transport’ => ‘Smtp’, ‘host’ => ‘ssl://smtp.gmail.com’, ‘from’ => array(‘user@web.com’ => ‘Pretty Name here’), ‘port’ => 465, ‘timeout’ => 30, ‘username’ => ‘myname@mymail.com’, ‘password’ => ‘mypass’, ‘emailFormat’ => ‘html’ );

using CakePHP and CakeEmail function. As I said, everything works perfectly on other servers.

And no, it’s not a gmail ban, because I tried to install the app on another server after installing it here and everything is still working…

Any idea about why is SMTP blocked??

My cake say:

      Connection timed out

and the trace:

      CORE/Cake/Network/Email/SmtpTransport.php line 99
                CakeSocket->connect()
                protected function _connect(){
                          $this->_generateSocket()
                }

I’ve tried lot of thing, but nothing seems to work… any ideas? it’s a little big urgency ^ ^

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KxOcean • January 30, 2018

SMTP is blocked by DigitalOcean for new accounts. You must open a ticket and it will be solved instantly. It need account verification.

daniellucenag • March 24, 2016

Thanks! this worked for me! just open a ticket!

nanuven • October 31, 2014

This comment has been deleted

Andrew SB • May 5, 2014

Hi Ramon, <br> <br>To curb a recent increase in abuse and SPAM, we have an initial SMTP block on new accounts created in certain contexts. If you file a support ticket (https://cloud.digitalocean.com/support) the team should be able to lift that for you after some manual account verification. <br> <br>Sorry for the inconvenience!

Andrew SB • May 5, 2014

Hi Ramon, <br> <br>To curb a recent increase in abuse and SPAM, we have an initial SMTP block on new accounts created in certain contexts. If you file a support ticket (https://cloud.digitalocean.com/support) the team should be able to lift that for you after some manual account verification. <br> <br>Sorry for the inconvenience!

Andrew SB • May 5, 2014

Hi Ramon, <br> <br>To curb a recent increase in abuse and SPAM, we have an initial SMTP block on new accounts created in certain contexts. If you file a support ticket (https://cloud.digitalocean.com/support) the team should be able to lift that for you after some manual account verification. <br> <br>Sorry for the inconvenience!

Andrew SB • May 5, 2014

Hi Ramon, <br> <br>To curb a recent increase in abuse and SPAM, we have an initial SMTP block on new accounts created in certain contexts. If you file a support ticket (https://cloud.digitalocean.com/support) the team should be able to lift that for you after some manual account verification. <br> <br>Sorry for the inconvenience!

Eduardo Kraus • February 25, 2018

If Google has a strict policy against SPAM, why block initially SMTP for Google?

And they asked for 60 days to release an account.