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Snapshot disappearing after being transferred between 2 accounts

Posted March 4, 2018 1.7k views
CentOSBackups

Hi all, I’m trying to transfer a snapshot from account A (the droplet owner) to B (the receiver) and everything seems to be ok.

But when I try to create a droplet from the transferred snapshot in account B, the app states Oops something went wrong… and the snapshot disappears.

I’ve tried changing snapshot region before transferring it but the result doesn’t change..

I’ve tried several times, each with the same outcome… Anyone can help?

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matteoredz
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matteoredz

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6 answers
kamaln7 March 4, 2018

Hi,

That’s definitely not supposed to happen. Can you please open a support ticket through the control panel so that the team can look into this issue?

/cc @mikelacourse

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mikelacourse March 5, 2018

My snapshots finally showed up this morning. Took ~24 hours.

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undisconnected March 24, 2018

Hey there,

I have the same problem … so annoying, I had to do this transfer for client this morning … can’t do it !

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ldaughenbaugh March 26, 2018

I encountered the same issue today and have a ticket open with the DO support team.

They informed me they are aware of the issue and are looking into it. I am seeing the following error on the accept snapshots transfer page, which “may” be the issue.

“GET https://cloud.digitalocean.com/api/v1/regions/8 404”

I’m hoping this is fixed ASAP since there is no Droplet transfer option - I rely solely on the snapshot transfer feature.

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ldaughenbaugh March 29, 2018

I just check again today and the transfer worked without issues. Also, my snapshots that I transferred from a few days ago were now showing up and available to select as well. Looks like it’s fixed but I haven’t been notified by anyone from DO.

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matteoredz March 29, 2018

I’ve experienced the same behavior.. This looks like an admin panel bug or some strange behavior of background processes

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