Snapshot recovery process has problems

First, I apologize for the fact that the wrong topic was chosen (as for droplet, there wasn’t). I have been with you for 2 days, and I consider your system as a cloud for migration. But I have a problem that I already encountered 2 days and because of this problem I have to recreate droplet. The following problem: I have a droplet instance, after several changes, I had to restore the droplet instance from a snapshot. But after recovery, it’s not possible to enter the droplet instance. Connection scheme: SSH key + passphrase. I urgently request an answer to this problem. I repeat, this is the second case of how such a problem occurs.

Respectfully, Jamshid Tursunov

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Sorry to hear this, I am not from DigitalOcean however I run a DigitalOcean backup business.

I would recommend to get your key back on the server you look at booting the droplet in recovery mode, once you are in recovery mode you can mount the file system, inside the mounted foldter (something like /mtn/root/.ssh/) and add your key. Shut the server down (not restart) go into DigitalOcean control panel and select a normal boot, then start the server.

Regards Simon SnapShooter DigitalOcean Backups