Question

Spamhause has marked all digitalocean ip range

Spamhaus has marked all Digitalocean IP range as spam, which causes my emails to bounce.

https://www.spamhaus.org/sbl/query/SBL368922

so if your email server is in the range: CIDR 192.81.208.0/20 (192.81.208.0-192.81.223.255)

you are marked as spammer.

in order to whitelist any IP in this range, they want digital ocean representative to talk with them, but DigitalOcean support is doing nothing about it.

D.O. your support timing is intolerable, more than 5 hrs since I’d sent you a request about it, and no answer, this problem affects THOUSANDS of your customers!!


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Hello there,

I would like to pinpoint that DigitalOcean is not a mail provider, however running your own droplet provides the option to send emails.

IPs of DigitalOcean might be listed on any blacklist due to many reasons, including “just because they want to so do (based on their own policy)”. Many mail providers are likely to check their database for traces of your droplet’s IP address, but this does not mean you are going to have issues with your outgoing emails.

Firstly, I’ll recommend using this website to check your e-mail sender score. I’ve been using the following tool so far :

https://www.mail-tester.com/

How it runs is, that it gives you an e-mail you send an e-mail to and it says your e-mail score and what you need to improve.

As a side note, here is an interesting read on why you may not want to run your own mail server but rather use an SMTP provider:

https://www.digitalocean.com/community/tutorials/why-you-may-not-want-to-run-your-own-mail-server

You can also look into using third-party services like SendGrid in order to make sure that your emails will be delivered with ease.

https://marketplace.digitalocean.com/apps/sendgrid

Regards

Hello all,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you.

https://www.digitalocean.com/support/

Hope that helps! Alex

This has happened once again apparently due to a “credit card fraud gang” hosting fake sites on the DigitalOcean system:

https://www.spamhaus.org/sbl/query/SBL519815

I’ve asked Spamhaus to remove our IP address from the block list. REALLY annoying!