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For console access have you tried “Reset Root Password” (under the “Launch Console” button)? Will email you password to access console as root. May take a few minutes to get the email.
Sorry for above comment
Finally, I got it !!
It was the issue with the firewall
these commands solved my issue.
sudo ufw default deny incoming sudo ufw default allow outgoing sudo ufw allow ssh sudo ufw allow 22
I am also facing the same issue. I tried resetting password also but no use. On putty not even allowed putting username then what is the use with reset password? Other droplets are working fine though.