I have a Windows computer, I made the configuration through Putty creating the key, it was working fine on my machine but inactivity appeared in the Putty, I could not reconnect, “Network Error: Connection time out” appears. I don’t know how to enter through the droplet console. The last thing I did was the apache configuration following the procedure of this link https://www.digitalocean.com/community/tutorials/como-instalar-el-servidor-web-apache-en-ubuntu-18-04-es

The machine is turned on and if I enter by IP it still loads the Apache configuration.

Any ideas? How do I access it?

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Submit an Answer
2 answers

Hello, @Nataliarojas

You can follow the link I’m listing bellow in order to access your droplet using the DigitalOcean’s console:


Once you’re logged in you can check if the ssh service is running. You can do that using:

service sshd status

If the service is not active(running) you can restart it:

service sshd restart

and then again check if it’s running. You can also try rebooting the droplet as well, but ideally you would like to see what is causing the issue and not just reboot the server in order to resolve the problem.

Hope this helps!

Let me know how it goes.


Hi @Nataliarojas,

As it has been explained how to connect via the console to your droplet, I’ll recommend you to check a couple of other stuff that might have caused the issues.

Firstly, check if your network is up. You can do that by pinging our Droplet’s IP


Where XXX.XXX.XXX.XXX is you actual IP. If it’s not pinging, then the network is down. You can restart it by going to the console and running

service network restart

Usually, I’ve noticed that when the network has been stopped it’s after a reboot or something similar.If you have done a recent reboot, I’ll recommend checking why the Network didn’t start properly.