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Question

Startup related questions.

Dear Team,

I have few questions and appreciate if you can share few things.

  • When I create account with DO and enable API integration, is there a limit on number
    of droplets that are created. I am asking because all the droplets that will be selled will go through my account correct ?
  • I am planning to start my company in India do you support the payment options from India to US. If yes can you point me to the description link.
  • Do you provide live chat support or I have only community help.
  • Will I be able to sell all the plans offered by you including high volume plans.

Please let me know. Waiting to hear from you.

Thank you, Sumit

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NormalizeWeb • July 8, 2015

Thanks Ryan ! As per from one of your answers:

**Currently the console in the control panel is not accessible outside it so your customers would  
  not have access to this feature. The console is provided mainly for emergency access should a
  user lose access via ssh (which is the preferred method to access a droplets command line 
  interface).**

  From above 'should a user lose access via ssh (which is the preferred method to access a 
  droplets command line interface)' do you mean that I can access to command line 
  interface through API which is nothing but black terminal window in the control panel?

I had like to develop the service in java or nodejs. Please let me know the best link. Any human pointers will be of great help.

NormalizeWeb • July 8, 2015

This comment has been deleted

Ryan Quinn • July 8, 2015

Sumit, these are great questions…

  • When you create a new account it has a droplet limit of 5. This can be raised as needed by opening a ticket with our support team. This is in place to prevent fraudulent accounts from quickly using a ton of resources for spam or other nefarious purposes. The limit can be raised via a request and there is no upper ceiling. We have users with limits over 1000 droplets.
  • While all payments are processed in USD we accept credit cards or paypal payments from anywhere in the world (aside from the couple of countries that US businesses are not allowed to)
  • We don’t have live chat but you can open a ticket with our support team from the control panel or by emailing support@. This is staffed by our awesome support team 24/7 and they strive for a quick response time at any hour.
  • Resale is certainly allowed. Some new accounts may be restricted when they are first launched to the 8GB size and smaller. Like the droplet limit this is an anti-fraud measure and can also be removed by opening a ticket with our support team.

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