Support/abuse system options are too restrictive

I recently received a blatant phishing email purporting to be from DO claiming that my payment method had failed. I tried to submit a support ticket to warn DO about the possible impact to other customers, but the choices available for topic/sub-topic/tertiary topic are too limiting… there’s no option even in the primary topic for such a problem.

Then I went to the abuse page… same problem there. No way to let DO know about anything except abuse ORIGINATING from DO. Nothing to warn about abuse TARGETING DO.

Both the ticketing system and the abuse system need to have an “Other” topic category so that support issues not fitting into the limited subset available can be entered.

Even THIS community system’s tags/topics are too restricted and don’t allow entry of new tags. In this case, there are no tags for “Support” or “Abuse”. Please make it easier for us to submit tickets for topics you haven’t thought of.

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May 4, 2023

Hey @jhg,

Thanks for the great advice! I’ll be sure to past it to DigitalOcean managers.

As for the tags in the community, I know they are restricted otherwise there will be a lot of unused tags which will just be there as a distraction to real tags. Having said that, it is a good idea to have an ‘Others’ topic when submitting a ticket.

If you have submitted a ticket I can try to escalate it for you as well, regarding the phising.

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