We wanted to hop in and apologize for the long reply times you are seeing. Our team is aware that certain replies are falling behind on schedule; leadership on our end is working on efforts across multiple fronts (policy, hiring, etc.) to improve things.
I'll be taking a look at these tickets you opened and will reply as soon as possible. In the future, opening a single ticket for an issue is recommended as additional tickets for the same issue can cause additional delays getting to other tickets. This compounded over a large number of people can really speed things up.
Developer Support Engineer II - DigitalOcean