Question

Support does not respond and I do not receive verification code email

My credit card probably won, my drop was suspended and I can not log in to update my credit card details.

I opened a ticket more than 5 hours ago and received no response.

I get emails normally, but I do not receive any of the digital ocean. I do not receive email with the verification code for login or email to generate a new password.

I do not know what else to do.

They simply do not respond.

I just want to pay!


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Hello there,

I know it’s been quite a while since this question was posted in our community, but I’d like to share this information in case someone gets this question in case they run into the same situation.

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

The best way to have this sorted will be to get in touch with our support team. We understand that during peak hours there might be some delay in the communication back from our team, but have in mind that we will get back to you as soon as we can.

https://www.digitalocean.com/support/

Hope that helps!

Not getting a response within 5 hours does not mean “support does not respond”. Have patience.