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Support response time and answered without read the messages

Posted June 6, 2015 1.9k views
DigitalOcean

I have been trying to activate my account all day. They asked for the required identification, which I provided, but the admin answered my ticket without first reading my message. It took approximately 3-4 hours for every answer. Here is the screenshot of the conversation:
https://www.uploady.com/download/GQosMFq2pgD/5keSxn3v70UcJxsO

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hakancetinh
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hakancetinh
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2 answers
Aprexer June 6, 2015

You misread what they sent, they want you to send another picture of her holding the id card and send that to them.

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hakancetinh June 6, 2015

Yes, we sent both photos. The admin’s latest answer was after we sent the second picture of her holding the ID card.

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