Question

Support response time and answered without read the messages

I have been trying to activate my account all day. They asked for the required identification, which I provided, but the admin answered my ticket without first reading my message. It took approximately 3-4 hours for every answer. Here is the screenshot of the conversation: https://www.uploady.com/download/GQosMFq2pgD/5keSxn3v70UcJxsO

Subscribe
Share

Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Yes, we sent both photos. The admin’s latest answer was after we sent the second picture of her holding the ID card.

You misread what they sent, they want you to send another picture of her holding the id card and send that to them.