What is the normal support speed at DO? Ticket is half of hour old and no signs of reply.
99% of linode tickets are answered in 5 minutes
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The billing is troublesome (no support of secure credit card transactions using SecureCode or Verified by Visa),
The support is slow.
I would not upgrade for any SLA, I am very unhappy with current DO service
You’re not paying for a SLA, so it’s best effort.
It takes one hour to reply.
The reply is not very helpful. All my banks require Mastercard SecureCode (or Visa analog).
I would not call my bank, I will go to Linode, it has no credit card problems