Support Speed of Digital Ocean

April 16, 2015 1.8k views

What is the normal support speed at DO? Ticket is half of hour old and no signs of reply.

99% of linode tickets are answered in 5 minutes

1 comment
  • It takes one hour to reply.

    The reply is not very helpful. All my banks require Mastercard SecureCode (or Visa analog).

    I would not call my bank, I will go to Linode, it has no credit card problems

2 Answers

You’re not paying for a SLA, so it’s best effort.

The billing is troublesome (no support of secure credit card transactions using SecureCode or Verified by Visa),

The support is slow.

I would not upgrade for any SLA, I am very unhappy with current DO service

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