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Support Speed of Digital Ocean

Posted April 16, 2015 1.9k views
DigitalOcean

What is the normal support speed at DO? Ticket is half of hour old and no signs of reply.

99% of linode tickets are answered in 5 minutes

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antonzem
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antonzem
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  • antonzem April 16, 2015
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    It takes one hour to reply.

    The reply is not very helpful. All my banks require Mastercard SecureCode (or Visa analog).

    I would not call my bank, I will go to Linode, it has no credit card problems

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2 answers
Woet April 16, 2015

You’re not paying for a SLA, so it’s best effort.

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antonzem April 16, 2015

The billing is troublesome (no support of secure credit card transactions using SecureCode or Verified by Visa),

The support is slow.

I would not upgrade for any SLA, I am very unhappy with current DO service

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