antonzem
By:
antonzem

Support Speed of Digital Ocean

April 16, 2015 925 views
DigitalOcean

What is the normal support speed at DO? Ticket is half of hour old and no signs of reply.

99% of linode tickets are answered in 5 minutes

1 comment
  • It takes one hour to reply.

    The reply is not very helpful. All my banks require Mastercard SecureCode (or Visa analog).

    I would not call my bank, I will go to Linode, it has no credit card problems

2 Answers

You're not paying for a SLA, so it's best effort.

The billing is troublesome (no support of secure credit card transactions using SecureCode or Verified by Visa),

The support is slow.

I would not upgrade for any SLA, I am very unhappy with current DO service

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