What is the normal support speed at DO? Ticket is half of hour old and no signs of reply.

99% of linode tickets are answered in 5 minutes

1 comment
  • It takes one hour to reply.

    The reply is not very helpful. All my banks require Mastercard SecureCode (or Visa analog).

    I would not call my bank, I will go to Linode, it has no credit card problems

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
2 answers

You’re not paying for a SLA, so it’s best effort.

The billing is troublesome (no support of secure credit card transactions using SecureCode or Verified by Visa),

The support is slow.

I would not upgrade for any SLA, I am very unhappy with current DO service

Submit an Answer