i just get this message from digital ocean an hour ago: *Hi there,
We’ve deemed the activities on the account are in violation of the DigitalOcean user agreement, and your account has been locked and disabled as a result. In ten days, your account will be terminated and your data will be permanently deleted. If you feel it is an error, please reply to this email.
Regards, Security Operations Center DigitalOcean*
bom, with no reason our server are all locked, and the support is not answering, we have several live events ongoing at national level, this is causing us a huge damage!!!
How could this happen? and how could we resolve it?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Happy to hear that!
DO, what can be done to prevent things like this in the future? We need reliability… This is a huge issue if we can’t trust that it will not happen again, answers and clarity here is key.
Hi All,
I got the same, any help in here Please ?
and support is not answering !!!
Hi there,
We’ve deemed the activities on the account are in violation of the DigitalOcean user agreement, and your account has been locked and disabled as a result. In ten days, your account will be terminated and your data will be permanently deleted. If you feel it is an error, please reply to this email.
Regards, Security Operations Center DigitalOcean
ref:_00Df218t5m._5004P1KK0sr:ref
Same problem here. We have been blocked and support has been silent for 6 hours. Previously, they only sent template replies. Our websites are shutdown, our clients are angry.
Anyone can help?
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.