Question
Team member cannot connect to droplet in cloud console.
- Posted on April 7, 2023
- DigitalOcean Droplets
Asked by SmallBlueStarfish
I added a team member whom I would like to be able to run a program from the console when he needs. However when he tries to open the console to the droplet he gets a black window that says “Error: failed to get console info”. He has tried from both the console button on the droplet graphs window (root) and as a different user in the access tab. He has the same ssh keys as me. Is there another setting I must change to give him access? Thanks for your help.
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
Hollie's Hub for Good
Working on improving health and education, reducing inequality, and spurring economic growth? We’d like to help.
Get started for free
Enter your email to get $200 in credit for your first 60 days with DigitalOcean.
New accounts only. By submitting your email you agree to our Privacy Policy.
Hello @smallbluestarfish
Can you confirm if you can replicate the same issue from your account? Are you able to access the droplet via ssh-client like PuTTy or using terminal?
If the droplet is not responsive you can reboot the droplet and then give it another go with the droplet console or using ssh-client.
In case the above steps are not helping and you’re still unable to access the droplet then you can get in touch with our support team and they will investigate this for you.
Regards