The account is locked right after successful registration, how to solve it

Posted November 20, 2021 409 views

The account is locked right after successful registration, how to solve it

edited by alexdo

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3 answers

Hey @liyongq8888,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps!

I am experiencing the same problem…

  • My account got locked but there were no proper response provided. I was just practicing some DEVOPS course and installing nexus2 repository and I dint use the machine for next 2 weeks, say what I got an email from Digital Ocean saying that my account got locked. If I raise a support ticket this is response I get from them. I think they use the same template for most of them. I am very disappointed with their services and I will never recommend to my peers or friends.


    Thank you for following up in regards to the lock on your account. Our automated security tooling identified patterns that suggest your account is not eligible for activation.

    To be sure, I just conducted a manual review of your account and have confirmed that we are unable to override this decision.

    I sincerely apologize for any inconvenience caused by this. Additionally, please note that we’re unable to share details regarding what led to this decision as this is critical to maintaining our security systems.

    Note: Any PayPal payments, pre-authorization card charges initiated on sign up have been refunded and will post as soon as it clears. A pre-authorization card charge is only a temporary authorization hold, and no funds are being transferred from your card or account to DigitalOcean.

    The hold will be released by your bank within a few days to a week, depending on your financial institution.

    Any new accounts created will be subject to the same security reviews. We thank you for understanding and wish you luck in your future hosting endeavors.


    Developer Experience Specialist
    DigitalOcean Support

As soon as I registered, my account was locked. How is this going. Can you solve it for me?
我刚注册,我的帐户就被锁定了。 这是怎么回事。 你能帮我解决吗?