"The site can't be reached" on my friend's computer

Posted January 30, 2017 3.7k views
ApachePHPUbuntu 16.04

Hi. I created a portfolio website but one of my friends can’t access it and the error says “This site can’t be reached. took too long to respond”.

I asked my other friends but the website is working on their side. I test it also to the other geographical location using geopeeker, it is working fine as well.

I checked ufw setting but http traffic was already enabled in port 80. Does it have anything to do with it?

What could be the problem?

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1 answer


Your website is definitely active on my end as well – loaded pretty much instantly.

How long as it been since you set the DNS for your domain? In some cases, it can take anywhere from just a few minutes up to 24-36 hours for DNS to fully resolve.

Looking beyond DNS, are they able to connect to any other websites without issues? It’s not all that uncommon to see ISP’s heavily caching pages that have been previously visited. If they’ve visited your site before on another provider and then revisited on the new, they may simply need to flush their cache and/or restart their modem. It seems trivial, but it’s common with a lot of ISP’s.

Given that I can access the site on my end, that tells me that your web server is responding to requests on Port 80 (HTTP), so it doesn’t seem like there’s any real issues other than potentially a local issue for your friend.

  • I set its DNS a month ago. Yes, I believe the problem is in my friend’s internet connection. He can access all social media sites as well. It is an office network so maybe, the admin only whitelist some websites?

    Thank you for your fast response. I am just making sure that all people can access my portfolio website.