Question

the support simply doesn't work

Posted August 9, 2017 907 views
CentOS DigitalOcean

i have many tickets unresolved in my account, they simply ignoring me, whats happening? i need some response!

1 comment
  • I can confirm that DO support ignores customers; how sad! I expected better; a clients droplet was compromised; they turned it off saying I should make data backups and let them know so they set me up to retrieve the data; I have sent over 7 mails, not one response. The business is running on paper; this was running a very critical ERP software and now they wont even respond or make my droplet available so I get the database. Really deeply disappointing.

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

1 answer

How long have you been waiting before you decided they’re ignoring you?

  • Even this thread is ignored like many others; it tells a lot…

    • If your droplet runs “very critical ERP software”, why did you let it get compromised? Where are your off-site backups? Where is your redundancy? How long has your ticket been open?

      • That’s a matter for another topic; I was given access and I have my database backup and if they respond and setup my access; I can take the backup and build another image. summarily after over a week and over 10 mails from me, no one has written even an alphabet to me; which is totally distasteful; it has nothing to do with whether I have backups or not! I have never regretted anything more....

        even big big companies get compromised; even Government websites; so that’s not the point of this; customer care is a responsibility; whether the client is stupid or wise… I have hosted over 50 websites on inmotionhosting and other companies and these guys respond to even ‘stupid’ clients.

        It’s an utter shame…

Submit an Answer