the support simply doesn't work
i have many tickets unresolved in my account, they simply ignoring me, whats happening? i need some response!
1 Answer
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If your droplet runs "very critical ERP software", why did you let it get compromised? Where are your off-site backups? Where is your redundancy? How long has your ticket been open?
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That's a matter for another topic; I was given access and I have my database backup and if they respond and setup my access; I can take the backup and build another image. summarily after over a week and over 10 mails from me, no one has written even an alphabet to me; which is totally distasteful; it has nothing to do with whether I have backups or not! I have never regretted anything more....
even big big companies get compromised; even Government websites; so that's not the point of this; customer care is a responsibility; whether the client is stupid or wise... I have hosted over 50 websites on inmotionhosting and other companies and these guys respond to even 'stupid' clients.
It's an utter shame...
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I can confirm that DO support ignores customers; how sad! I expected better; a clients droplet was compromised; they turned it off saying I should make data backups and let them know so they set me up to retrieve the data; I have sent over 7 mails, not one response. The business is running on paper; this was running a very critical ERP software and now they wont even respond or make my droplet available so I get the database. Really deeply disappointing.