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Question

the support simply doesn't work

Posted August 9, 2017 952

CentOS DigitalOcean

i have many tickets unresolved in my account, they simply ignoring me, whats happening? i need some response!

By:

mauadimkt

1 comment

kentfca768304bc November 30, 2018
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I can confirm that DO support ignores customers; how sad! I expected better; a clients droplet was compromised; they turned it off saying I should make data backups and let them know so they set me up to retrieve the data; I have sent over 7 mails, not one response. The business is running on paper; this was running a very critical ERP software and now they wont even respond or make my droplet available so I get the database. Really deeply disappointing.

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1 answer

Woet August 9, 2017

How long have you been waiting before you decided they’re ignoring you?

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kentfca768304bc November 30, 2018

Even this thread is ignored like many others; it tells a lot…
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- Woet December 1, 2018
  
  If your droplet runs “very critical ERP software”, why did you let it get compromised? Where are your off-site backups? Where is your redundancy? How long has your ticket been open?
  
  Reply Report
  
  kentfca768304bc December 8, 2018
  
  That’s a matter for another topic; I was given access and I have my database backup and if they respond and setup my access; I can take the backup and build another image. summarily after over a week and over 10 mails from me, no one has written even an alphabet to me; which is totally distasteful; it has nothing to do with whether I have backups or not! I have never regretted anything more....
  
  even big big companies get compromised; even Government websites; so that’s not the point of this; customer care is a responsibility; whether the client is stupid or wise… I have hosted over 50 websites on inmotionhosting and other companies and these guys respond to even ‘stupid’ clients.
  
  It’s an utter shame…
  
  Reply Report

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