There’s really not much you can do other than contact support and wait for a response, especially in the case involving potential abuse.

Hi there. I have solved a similar problem. Because i wrote “sudo poweroff” when i complete upgrading the kernel, I’ve got ‘Your droplet needs to be running for the console to work’
So when I click “Access” on the left, and then enable Console. Then the problem solved. Hope this helped to someone.