Question

The website cannot be accessed after upgrading Droplets

Posted on January 29, 2024
DigitalOcean Droplets
Asked by Hilmi Hidayat

I just changed the size of my Droplets. But my website can’t be accessed after I resized it. Can anyone help me?

# Hmmm… can't reach this page

The connection was reset.

Try:

-   Checking the connection
-   [Checking the proxy and the firewall](chrome-error://chromewebdata/#buttons)
-   [Running Windows Network Diagnostics](javascript:diagnoseErrors())

ERR_CONNECTION_RESET

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alexdo

Site Moderator

• January 31, 2024

Heya, @hilmihidayat

It’s possible that some of the services won’t start after a droplet reboot, so you can ensure to check Apache/Nginx, MySQL, and all major services after the restart.

In case the droplet is unaccessible you can use our recovery console to regain access and troubleshoot further.

https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/

Regards

KFSys

Site Moderator

• January 30, 2024

Heya @hilmihidayat,

Check if your Droplet is online first. Try to ping it or SSH to it.

If you can’t try using the DigitalOcean Recovery Console:

https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/

The Recovery Console provides out-of-band access and is available regardless of your network settings. It emulates the access you would have if you were sitting down with a keyboard and monitor attached to the actual server. You can use this feature to log in and revert bad settings to regain normal access.

If you still can’t access it even with the Recovery Console try to reboot your Droplet.

If that doesn’t help contact DigitalOcean Support

https://www.digitalocean.com/support/

Now, if you are able to access your Droplet through one of the means provided above, check if all services are running, especially your WebService - Nginx/Apache.

Hope that helps! - KFSys.