The website cannot be accessed after upgrading Droplets

I just changed the size of my Droplets. But my website can’t be accessed after I resized it. Can anyone help me?

# Hmmm… can't reach this page

The connection was reset.


-   Checking the connection
-   [Checking the proxy and the firewall](chrome-error://chromewebdata/#buttons)
-   [Running Windows Network Diagnostics](javascript:diagnoseErrors())


Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Site Moderator
Site Moderator badge
January 31, 2024

Heya, @hilmihidayat

It’s possible that some of the services won’t start after a droplet reboot, so you can ensure to check Apache/Nginx, MySQL, and all major services after the restart.

In case the droplet is unaccessible you can use our recovery console to regain access and troubleshoot further.


Site Moderator
Site Moderator badge
January 30, 2024

Heya @hilmihidayat,

Check if your Droplet is online first. Try to ping it or SSH to it.

If you can’t try using the DigitalOcean Recovery Console:

The Recovery Console provides out-of-band access and is available regardless of your network settings. It emulates the access you would have if you were sitting down with a keyboard and monitor attached to the actual server. You can use this feature to log in and revert bad settings to regain normal access.

If you still can’t access it even with the Recovery Console try to reboot your Droplet.

If that doesn’t help contact DigitalOcean Support

Now, if you are able to access your Droplet through one of the means provided above, check if all services are running, especially your WebService - Nginx/Apache.

Hope that helps! - KFSys.

Try DigitalOcean for free

Click below to sign up and get $200 of credit to try our products over 60 days!

Sign up

Featured on Community

Get our biweekly newsletter

Sign up for Infrastructure as a Newsletter.

Hollie's Hub for Good

Working on improving health and education, reducing inequality, and spurring economic growth? We'd like to help.

Become a contributor

Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.

Welcome to the developer cloud

DigitalOcean makes it simple to launch in the cloud and scale up as you grow — whether you're running one virtual machine or ten thousand.

Learn more
DigitalOcean Cloud Control Panel