hi there,
i got the droplet from an ex-employee i don’t have access to anything but the website is not working for 2 systems/websites we have
can anyone help with that?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
You will need to reach out to our support team by emailing contact@digitalocean to attempt to regain access to the account and your droplet. If the account was set up in your ex-employees name and with their payment information this will likely not be possible and you will have to start over. If you are responsible for the payment details on the account or have access to your company email so that you can receive messages sent to the address on the account our team should be able to help you get access.
Note: Our support team may request a photo or scan of a government issued photo ID to verify that you are the cardholder on file if you do not otherwise have access to the account.
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.