Question

They were charged money from unused hourly package of droplet!

Hello

I have two droplets. One of them is constantly working actively but the other is rarely used. I saw a huge mistake in the last invoice. Almost since four months unused droplet and they were fully charged money from this droplet.

This droplet(dogukampus.com)'s unused since four months, and this is account is hourly package.

Now I ask you;

  • Why did you charged money from unused hourly droplet ?
  • DigitalOcean, do you want go to court ?

Documents; Image 1 (Droplet) Image 2 (Invoice)


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I’m using DigitalOcean since 2 days, because they offer the option to only pay for the time you actually using your droplet (whether it is on or off, which is cleary stated in the documentation). (Do you also stop paying for your car insurance when the car is tunred off???)

When I’m done using my droplet, I power it off, create a snapshot and then I destroy my droplet. That shouldn’t be a surprise for people that can read.

DigitalOcean, do you want go to court ?

this actually made my day.

There is no deception. The resources for that droplet are being reserved for you whether it’s on or off and that’s what you’re paying hourly for. The ability to use those resources when you want.

If you weren’t charged in the past it’s because 1) the droplet didn’t exist or 2) you had credit on the account to cover the charge.