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Question

This site can’t be reached

Posted December 9, 2016 4.4k views
DNSUbuntu 16.04

I signed up last night for DO droplet. I changed my godaddy name servers as per the godaddy tutorial. When I do a WHOIS I see it:

…
Name Server: NS1.DIGITALOCEAN.COM
Name Server: NS2.DIGITALOCEAN.COM
Name Server: NS3.DIGITALOCEAN.COM
…

I created 3 A records that all point to my droplet IP: “@”, “WWW”, and “*”

However CHrome still displays

This site can’t be reached
… server DNS address could not be found.

ERRNAMENOT_RESOLVED

how do i fix this?

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tommyjcarpenter
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tommyjcarpenter

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1 answer
ryanpq December 9, 2016

I was able to take a look from our end and I think I’ve identified the problem. When adding a domain to the DNS system you must add the root domain like example.org and not the www subdomain (www.example.org). Creating the domain as www.example.org means that you instead created a www.www.example.org subdomain instead of the www.example.org you intended.

I’d recommend removing your domain and re-adding it to the DNS system to resolve this.

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  • tommyjcarpenter December 9, 2016

    this worked, thanks!

    Reply Report
  • sallzz December 10, 2016

    Im having the same issue, and I already did this. I´ve also made a new droplet…

    It says the page took long to answer :( even with IP isnt working, someone know what is happening? I used some tools to check DNS and it looks ok :s

    Reply Report
    • ryanpq December 12, 2016

      I’d recommend either sharing your domain name here so we can take a look at the public configuration or opening a ticket with our support team. The one up-side to DNS is that it’s usually possible to debug it with nothing but public information gained from domain name and a bit of information about what you’re trying to accomplish.

      Reply Report
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