This site can’t be reached

Posted December 9, 2016 4.9k views
DNSUbuntu 16.04

I signed up last night for DO droplet. I changed my godaddy name servers as per the godaddy tutorial. When I do a WHOIS I see it:


I created 3 A records that all point to my droplet IP: “@”, “WWW”, and “*”

However CHrome still displays

This site can’t be reached
… server DNS address could not be found.


how do i fix this?

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1 answer

I was able to take a look from our end and I think I’ve identified the problem. When adding a domain to the DNS system you must add the root domain like and not the www subdomain ( Creating the domain as means that you instead created a subdomain instead of the you intended.

I’d recommend removing your domain and re-adding it to the DNS system to resolve this.

  • Im having the same issue, and I already did this. I´ve also made a new droplet…

    It says the page took long to answer :( even with IP isnt working, someone know what is happening? I used some tools to check DNS and it looks ok :s

    • I’d recommend either sharing your domain name here so we can take a look at the public configuration or opening a ticket with our support team. The one up-side to DNS is that it’s usually possible to debug it with nothing but public information gained from domain name and a bit of information about what you’re trying to accomplish.