This site can’t be reached

Posted February 25, 2021 566 views

Hi Team,

I am getting this error “This site can’t be reached” i have done all the steps properly than also m getting the this error could u plzz check nd let me know what happend with this

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3 answers

Hello @salmanakm ,

The mentioned error can be due to multiple reasons. Did you verify that the DNS records are set up correctly? You can also start by checking the web server error logs for any traces. Kindly share the domain as well as any error logs as it helps us dig in further. You can refer to the below link for more troubleshooting steps



Hey Lalitha,

I have checked the backend and found that my A record are pointing to this ip address “” which is my digital ocean ip address but than also my site is down. My website url is “”. could you plzz check ASAP. it is very urgent for me.

Please find the below link i am atatching the image link for your reference:

Please have a look and let me know what happend to this site

Hi @salmanakm,

I’ve checked the domain you’ve provided - and it’s indeed pinging to an IP owned by DigitalOcean. Having said that, I think the problem is with the configuration on the droplet rather than your DNS.

I see you’ve added the Apache Tag to your question. Can you please provide us with the configuration file of your domain on your Droplet to see if everything is properly configured there?

Alternatively, you can check the following tutorial on how you can configure a virtual host on Apache:


by Kathleen Juell
The Apache HTTP server is the most widely-used web server in the world. It provides many powerful features, including dynamically loadable modules, robust media support, and extensive integration with other popular software. In this guide, we'll explain how to install an Apache web server on your Ubuntu 18.04 server.