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Time to ticket response

Posted August 7, 2019 674 views
Networking

Digital Ocean blocked my access networking. I open a ticket after followed the instructions (rescue mode), but they'n enable to copy files to another droplet.
You know tell me if this delay in return is normal? I am thinking of changing hosting service because my services are stopped and I get no return

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RicardoGallon
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RicardoGallon

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MattIPv4 August 7, 2019

Hi there @RicardoGallon,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support/abuse team so that I can get this followed up for you?

Hope that helps!
- Matt.

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