Trouble adding my credit card to my new account

Posted September 13, 2019 841 views

I used my brother’s referral link to make an account but when I try to add my credit card, I keep getting a Credit Card Postal Code verification error. My information is correct as I was able to add the card to my brother’s account with no hassle.

I’ve already sent a support ticket but they’re very unhelpful telling me to try again and make sure my information is correct even after I’ve told them that I was able to add the card to an existing account with no hassle on the first try.

Has anyone else run into this problem?

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1 answer

Hi there @rinaryuphotography,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Matt.