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Hello,
I would recommend using telnet to test the connection between your web server and your MongoDB server:
telnet your_mongodb_ip_address mongodb_port
If you are not able to connect, then you need to make sure that your web server’s IP address is allowed on your MongoDB server so that they could communicate.
If you are able to connect on the other side, then it is most likely something in your connection string. I think that it should look something like this:
"MONGO_URL=mongodb://<USER>:<PASSWORD>@<SERVER>:<PORT>/<DB>"
Regards, Bobby