Question

Unable to Login to Droplet

Our existing password to a droplet stopped working. Tried doing a hard password reset using DO’s control panel. Received the password but the new one isn’t working either. Any ideas?


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KFSys
Site Moderator
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June 21, 2023

Hey @sandyceruleanaxolotl,

First make sure your Droplet is pinging,

ping XXX.XXX.XXX.XXX

Where XXX.XXX.XXX.XXX would be your Droplet’s IP address. IF it’s pinging that’s good, it means you can access it using the Recovery Console.

The Recovery Console provides out-of-band access and is available regardless of your network settings. It emulates the access you would have if you were sitting down with a keyboard and monitor attached to the actual server. You can use this feature to log in and revert bad settings to regain normal access.

You can follow this documentation on how to enter your into your Droplet:

https://docs.digitalocean.com/products/droplets/resources/recovery-console/

Basically, you’ll reset your root password and use it via the root user on the Recovery console to connect to it. Once inside, you can check what’s stopping you to enter the Droplet via the normal ways. It’s most probably the network.

If you can’t ping it, try rebooting it. If that doesn’t work, contact DigitalOcean’s Support. They would be happy to assist with your Droplet issue:

https://cloudsupport.digitalocean.com/s/

alexdo
Site Moderator
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June 20, 2023

Hello @sandyceruleanaxolotl

You can follow these steps in order to regain access to your droplet:

  1. Double-check the email with the new password and ensure there are no typos or extra spaces when you copy/paste it.
  2. Reset the droplet password again through DigitalOcean’s control panel, and wait for a new email with the updated credentials.
  3. If you’re still unable to access, you can access the droplet via the Console in the control panel to troubleshoot.

If these steps don’t resolve the issue, please contact the DigitalOcean Support team for further assistance.

Additionally, you can find more information on resetting passwords and accessing the Console in our documentation.

Hope that this helps!

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