Question

Unable to receive email

Posted January 13, 2020 196 views
Email

Dear All,

Im trying to migrate from Siteground to Digital Ocean Droplets

however I encounter the mail server issue ( I cant receive any incoming emails)

I have change the nameserver in my domain provider
I have added MX record , CNAME , SPF and DKIM, not sure what else Im lacking.

Right now, Im able to send email to hotmail (but not gmail) and not receiving any incoming email

Thank you

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1 answer

Hi @pikerr18,

Have you configured any mail service on your droplet? It order to send and receive messages, you’ll need to install one. I’ll recommend using Postfix. Luckily, DigitalOcean have a pretty good tutorial on the installation and configuration of the service - https://www.digitalocean.com/community/tutorials/how-to-install-and-configure-postfix-on-ubuntu-18-04

If you’ve configured one but you still can’t send out e-mails to gmail, it’s possible you’ve been rate-limited based on some factors. I’ll recommend using this website - https://www.mail-tester.com/ . It’s a really good e-mail tester which will show you all your areas you need to work on.

Regards,
KDSys

by Justin Ellingwood
by Hanif Jetha
Postfix is a popular open-source Mail Transfer Agent (MTA) that can be used to route and deliver email on a Linux system. It is estimated that around 25% of public mail servers on the internet run Postfix. In this guide, we'll teach you how to get up and running quickly using the Postfix mail server.
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