Unable to reset password for a Ubuntu 14.04 image

Posted February 16, 2015 2.7k views

Hello folks,

I have been trying to gain access to my new droplet. However, after the initial password reset, it just wouldn’t let me in. Here are the things I am doing:

  1. Create a droplet
  2. SSH to it and use the password received in the email to login. A prompt to reset the password comes up.
  3. Enter the new password. It automatically disconnects.
  4. Attempt to login with the new password.

It is not accepting the new password on step 4.

Am I supposed to do something else or something more?

EDIT: Resetting the password isn’t helping either.


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2 answers

I believe I know where you are running into trouble. When you log into your droplet for the first time with your temporary password you are prompted first to confirm your current password and only then will you be prompted twice for a new password. If you fail to enter your current password in that first prompt you are disconnected from the session without any change having been made.

  • Indeed. That was what was happening. I had also raised a ticket and they said the same thing. I was forgetting to enter the current password.

    So I forgot to come here and thank you ryan. I guess this answer will help other unaware users like myself. :)

    • So if you don’t know your current password what do you do?

      • The current password, when logging into your droplet for the first time is emailed to the email address on your account unless you enabled key-based authentication for your droplet. If you are using key-based authentication then you won’t see this prompt and there is no default root password.