Urgent Help Needed - Trying to restore backup - server down

Posted March 16, 2015 2.8k views

I opened a support ticket, but need urgent help. I clicked the button to restore a backup. The “event processing” seems to be stuck about half way through the process. My server, and website is down. I have tens of thousands of users that user our site on daily basis. I need help asap!

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2 answers

This is community support. The only people that can help you with an event processing problem are staff, which you have already contacted via the support ticket.

Ok, thank you. Any idea on how long it generally takes for support staff to respond?