Urgent Help Needed - Trying to restore backup - server down

I opened a support ticket, but need urgent help. I clicked the button to restore a backup. The “event processing” seems to be stuck about half way through the process. My server, and website is down. I have tens of thousands of users that user our site on daily basis. I need help asap!


Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Ok, thank you. Any idea on how long it generally takes for support staff to respond?

This is community support. The only people that can help you with an event processing problem are staff, which you have already contacted via the support ticket.