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URGENT!! SERVER DOWN, CAN'T CONNECT TO DROPLET!!
Ticket #02721791.
I’ve open a support ticket 4hrs ago and no reply yet. It may sound “just 4hrs?”, but this is critical for businesses that are operating 24/7.
My droplet has been running since one year ago without fail until today, suddenly i couldn’t access my site via web browser so i started my investigation. Firstly i tried accessing to my droplet via SSH and Web Console, but i couldn’t access at all (Screen is black and it gets disconnected after awhile).
So I tried rebooting it via DO Cloud Dashboard, and finally at the login appears on Web Console; but still I couldn’t manage to login (error: Login Invalid). I assumed my password was wrong and i tried resetting my root password again, TWICE. But it’s still showing the same error.
I have no idea how to resolve this from my side anymore. But I’ll still try resetting once more after posting this
Support Team, Please look into this ASAP!!
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