Question
Question
URGENT!! SERVER DOWN, CAN'T CONNECT TO DROPLET!!
Ticket #02721791.
I’ve open a support ticket 4hrs ago and no reply yet. It may sound “just 4hrs?”, but this is critical for businesses that are operating 24/7.
My droplet has been running since one year ago without fail until today, suddenly i couldn’t access my site via web browser so i started my investigation. Firstly i tried accessing to my droplet via SSH and Web Console, but i couldn’t access at all (Screen is black and it gets disconnected after awhile).
So I tried rebooting it via DO Cloud Dashboard, and finally at the login appears on Web Console; but still I couldn’t manage to login (error: Login Invalid). I assumed my password was wrong and i tried resetting my root password again, TWICE. But it’s still showing the same error.
I have no idea how to resolve this from my side anymore. But I’ll still try resetting once more after posting this
Support Team, Please look into this ASAP!!
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
×