Urgently need response for my ticket

August 17, 2019 98 views
DigitalOcean

Hi,
I urgently need help for my ticket. My droplet network is currently disabled and I am running my business there. I submitted multiple tickets with the hopes of DO support team noticing my ticket. I have been constantly checking my ticket every hour or so as I don’t want to lose much of my working time waiting and worrying for this ticket to get a response.

My ticket number is 2894001.

If someone from DigitalOcean can quickly respond to my ticket, I would highly appreciate it.

1 Answer

Hi there @jackgox,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps!
- Matt.
Community Manager.

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