Users can't access to my website from certain countries.

Since today I’m having a problem users can’t access to my site from an specifc country (Venezuela).

The application still working fine if I access from US. What should I do, any clue?

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August 29, 2022

Hi @bubblyseagreenboat,

First, check your firewall to see if there are any specific rules on your end that could prevent access from there.

Additionally, are you sure everyone from Venezuela can’t access your App? What you can try to do is find a VPN use it to connect from Venezuela to your App/Website and see if that’s the case for you.

It’s possible if you’ve only had one report the issue to be coming from the other side rather than yours.