Verify Your Account

November 9, 2017 214 views
Applications Ubuntu 16.04

DigitalOcean had blocked my account. That account has very important droplets for my business. Support don't answer to me. I need so much at least to get my files (even can pay extra money) What can I do?

1 Answer

What makes you think support doesn't answer? Where are your backups stored?

  • The last answer was:

    We have done a further review of this account and found it to match some unusual patterns leading to violations of our terms & conditions. Due to internal security and privacy reasons, we can not go into detail about the specifics of these violations. We will not be able to allow any further services on this account due to that. We do apologize for any inconvenience. Regards, Trust & Safety DigitalOcean Support

    After that I'm trying to get even temporary access, there was no backups (

    • So that's the opposite of what you said - they did answer, quite clearly in fact.

      • After that answer I have sent them:

        What can I do to help you unlock access? I can provide any documents on our organization, the fact is that there is stored a very large part of our tokens, and the master of our mobile application. It is very important for us to get access, even for some time to get back our files

        No answer. Is there any opportunity to take my files?

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