Verify your identity.

January 11, 2017 1.1k views
Billing

Your account has been temporarily blocked.
Connect one or more social accounts to help us verify your identity.

Help-me

4 Answers

Have you considered connecting one or more social accounts to help them verify your identity?

Sometimes, (usually very rare), you are required to verify are you real user upon registration. This is done by connection at least one social account to your DigitalOcean account or contacting support.
You can connect with Google, Twitter or GitHub account.

If you don't want to do so, you can contact support via Support Center and ask them to verify your account.

I gave them my Google+ and Github account info. That didn't stop them from blocking my account as soon as I paid for it.

One would say that charging with Credit Card or PayPal would be enough verification, definitely more than some social accounts, let's get serious...
As a first user experience after paying to Digital Ocean, this is not a good start. Certainly not a way to welcome first-time customers with a blocked account as soon as the payment is completed, huh!

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