Verify your identity.

January 11, 2017 5k views

Your account has been temporarily blocked.
Connect one or more social accounts to help us verify your identity.


9 Answers

to be honest, asked to confirm identity after payment feel like falling into trap

Have you considered connecting one or more social accounts to help them verify your identity?

Sometimes, (usually very rare), you are required to verify are you real user upon registration. This is done by connection at least one social account to your DigitalOcean account or contacting support.
You can connect with Google, Twitter or GitHub account.

If you don’t want to do so, you can contact support via Support Center and ask them to verify your account.

I gave them my Google+ and Github account info. That didn’t stop them from blocking my account as soon as I paid for it.

One would say that charging with Credit Card or PayPal would be enough verification, definitely more than some social accounts, let’s get serious…
As a first user experience after paying to Digital Ocean, this is not a good start. Certainly not a way to welcome first-time customers with a blocked account as soon as the payment is completed, huh!

I agree. Entering a valid credit card and linking a couple of social network accounts should be enough to verify and unblock an account.

me too, I paid the money to Digital Ocean via Paypal debit card and after paying them my account gets blocked.

please help I immidiately got blocked after paying $5 with Paypal
I never experience something like this before with other provider

Tuan ..mintak kerjasama dari pihak taun sila lihat saya punya account digital ocean dari semalam tidak ada jawapan dari pilihan tuan.. terima kasih

Have another answer? Share your knowledge.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!