Question

Web site disappeared after graphite install

Posted November 15, 2016 1.3k views
Apache WordPress

I had a Wordpress site up, running on ubuntu 8 months, and followed the instructions for additional Graphite installation exactly. The web site has disappeared, giving the error (below) in the web browser. I have run apachectl -S and apachectl -t with no error flags.

Any idea what I should look at here? I opened a support ticket, and the response was merely a copy/paste. No one bothered to look at the situation. Thinking about just FTPing all my pages off of here, and opening support with another service. Got to say, I’m disappointed.

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Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Apache/2.4.7 (Ubuntu) Server at 198.199.86.66 Port 80

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1 answer
ryanpq November 15, 2016

Did you review the error log? By default on Ubuntu the Apache error log can be found in /var/log/apache2/error.log a 500 error usually is the result of a script error or permissions problem.

Can you also provide some clarification on Graphite? There is more than one product that goes by this name. Was this the monitoring tool, a wordpress plugin or something else?

Are you running Ubuntu 14.04 or 16.04? Note that between these releases Ubuntu switched from PHP 5.x to PHP 7.x which could cause issues with scripts not written to support the version you’re using.

I am sorry you were unhappy with your experience with our support team. DigitalOcean provides an unmanaged service. Our team will do whatever they can to make sure that your droplet is online and accessible to you but installation, administration and troubleshooting of the software you install on your droplet is outside the scope of what they can assist with. On this forum, no such restrictions exist and we and members of the community are happy to help you in troubleshooting.

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