Website can't be reached at new domain name, a week later...

  • Posted on May 7, 2021
  • DNS
  • jilliiAsked by Jill

I apologize if this is a duplicate of another question, but so far I haven’t found any solutions to my issue, even among so many questions with similar sounding premises!

I built a website for my mom’s business, and added a google domain, but it’s still unreachable after a week. Visiting the website at its IP address is fine and dandy, and all the DNS checker online tools seem to show no issues with the domain, eg

I added the DNS records via digital ocean. It felt pretty straightforward, but it didn’t work…! I followed this tutorial to a ‘T’

What could be the problem? Is it possible it’s still propagating? (I’ve cleared my browser cache 1000 times, I don’t think it’s a caching issue…)

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Hello, @jillii

Are you using DigitalOcean’s nameservers? You can check this tutorial on how to point your nameservers from a third-party provider:

In order to set up the DNS correctly the A record of the domain name needs to be pointed to the IP address of your droplet/server. You can check this tutorial on How to Manage your DNS records:

You can also use our DNS lookup tool here:

Hope that this helps! Regards, Alex