Website is down

February 6, 2018 1.4k views
Getting Started

My employer has asked that I assume management of our website The previous person handling the website transferred an image of our website to my DO account in December 2017. The website went down about one month later, because I had not set it up. The website is still down and I don’t know how to restore it.

I was able to do a one click install of WordPress, but it gave me an ip address instead of our domain and it is a fresh install.

How do I use the image of my website to restore my website?

1 Answer

At any point, did you change the IP address associated with your domain to a droplet built from the image transferred to you? You’d need to do these two things:

  1. Use the image (a snapshot of the previous virtual server’s disk image) to create a new droplet. This tutorial, in the section “Receiving a Snapshot”, discusses the process of doing so:

  2. After you have created this new virtual server, you will then need to note its IP address, which you will then need to point your domain to with an A record at your current DNS provider. Your domain’s authority has been delegated to these nameservers:


The additional link shows the IP address where your domain currently points to:

Hope that helps!

by Melissa Anderson
DigitalOcean snapshots allow you to create on-demand backups of Droplets. Droplet snapshots can be transferred to other DigitalOcean users or to any DigitalOcean team that your account is a member of. In this article, we'll explain how transferring a snapshot works for both the sender and the recipient.
Have another answer? Share your knowledge.