I’m not that technical and can’t get hold of my developer. please help
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Greetings!
I’m sorry about this, having a website compromised can be quite a frustrating thing to deal with. The first thing that you need to know is that you absolutely will need to dive into the server to fix this, there will be no substitute for this. This means that you either need to be familiar with Linux or you need to be willing/able to get familiar with it. The one thing I will not have handy is a tutorial that will certainly bridge the gap between current knowledge and the knowledge necessary to solve this problem. I do not know where you sit currently on that line, so I make no assumptions.
When dealing with a compromised website, I really enjoy the accepted and most upvoted answer here:
https://serverfault.com/questions/218005/how-do-i-deal-with-a-compromised-server
Additionally, Wordpress has some great documentation for the situation:
https://codex.wordpress.org/FAQ_My_site_was_hacked
I’ve also written up my recommendation in the past, for dealing with compromised Wordpress sites. I will paste it here for your benefit:
I hope that this helps!
Jarland