What can I expect from Digital Ocean support?
I submitted this to support yesterday:
This droplet was rebooted 80 minutes ago, but is still down and will not allow me to log in despite power cycling it a couple of times. The other droplets you said would be rebooted seem to be OK.
to which I got a long reply full of various Linux commands. I would like to reply thus:
Thanks for your reply. I have to say, it was not what I was expecting. I fired up the console and tried the first couple of commands and they didn't work, eg
ls -l /mnt/lib/modules
ls: /mnt/lib/modules : No such file or directory
I have the Linux skills to be able to follow a list of instructions like this, but I don't have the skills to be able to correct any bugs in such a list.
I was disheartened to read things like "attempt to" and "in some cases, you might get lucky". As I see it, a computer that I am paying money for and which my website relies on, is now not working properly and I would like you to get it working again, please.
but the reply button does nothing on three different browsers (Firefox, Chrome and Chrome on my phone).
What can I expect from support? Why doesn't the reply button work?