What can I expect from Digital Ocean support?

Posted April 10, 2018 2.8k views

I submitted this to support yesterday:

This droplet was rebooted 80 minutes ago, but is still down and will not allow me to log in despite power cycling it a couple of times. The other droplets you said would be rebooted seem to be OK.

to which I got a long reply full of various Linux commands. I would like to reply thus:

Thanks for your reply. I have to say, it was not what I was expecting. I fired up the console and tried the first couple of commands and they didn’t work, eg

ls -l /mnt/lib/modules
ls: /mnt/lib/modules : No such file or directory

I have the Linux skills to be able to follow a list of instructions like this, but I don’t have the skills to be able to correct any bugs in such a list.

I was disheartened to read things like “attempt to” and “in some cases, you might get lucky”. As I see it, a computer that I am paying money for and which my website relies on, is now not working properly and I would like you to get it working again, please.

but the reply button does nothing on three different browsers (Firefox, Chrome and Chrome on my phone).

What can I expect from support? Why doesn’t the reply button work?

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Submit an Answer
3 answers

As if by magic, a text box has appeared on the tickets page. So, I could paste my intended reply into it and now the reply button works!

Oh. I see. There is a near-invisible text box one has to click on to submit a reply.

  • Thanks for your reply. That is exactly my problem, but hopefully, I’ve resolved it a different way. My colleague who knows a lot more about Linux is back in today (having been off sick) and he thinks he has fixed it. We are waiting for Digital Ocean to reboot the server out of recovery mode.