What can I expect from Digital Ocean support?

I submitted this to support yesterday:

This droplet was rebooted 80 minutes ago, but is still down and will not allow me to log in despite power cycling it a couple of times. The other droplets you said would be rebooted seem to be OK.

to which I got a long reply full of various Linux commands. I would like to reply thus:

Thanks for your reply. I have to say, it was not what I was expecting. I fired up the console and tried the first couple of commands and they didn’t work, eg

ls -l /mnt/lib/modules ls: /mnt/lib/modules : No such file or directory

I have the Linux skills to be able to follow a list of instructions like this, but I don’t have the skills to be able to correct any bugs in such a list.

I was disheartened to read things like “attempt to” and “in some cases, you might get lucky”. As I see it, a computer that I am paying money for and which my website relies on, is now not working properly and I would like you to get it working again, please.

but the reply button does nothing on three different browsers (Firefox, Chrome and Chrome on my phone).

What can I expect from support? Why doesn’t the reply button work?

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Oh. I see. There is a near-invisible text box one has to click on to submit a reply.

As if by magic, a text box has appeared on the tickets page. So, I could paste my intended reply into it and now the reply button works!