What does this issue mean: "Sorry, we encountered an error updating firewall"?

November 14, 2019 129 views
DigitalOcean Accounts

See this image. I’m currently unable to edit the networking / firewall for my droplet on my account (username: tech@techmark.co). I first noticed this issue awhile ago, like Thursday of last week maybe? I hoped it would just go away by the new week.

The error is not informative. It happens when I try to add a new inbound firewall rule, or delete an existing rule. I am trying to open a new port is all (tried ports: 6000, 9000).

Thanks.

1 Answer

Hey there! If you haven’t already done so, please open a support ticket so we can take a further look at what the issue might be. As you mentioned, the error message isn’t verbose so I want to make sure we can completely investigate the problem for you!

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