Our staff chose not to chime in on this question when it was first posted as it was asking for an opinion from other users. Since no responses were received I’ll update this with some basic information.

Our support team is very well staffed with folks with a ton of sysadmin and development experience, operated within DigitalOcean and focuses on a 30 minute response time target. They are not always able to meet this target but in almost every case you should see responses within 1 hour.

“critical” would be a great feature! :)

I know that this post is pretty old but I want to say to people who is thinking to join digital ocean. Digital Ocean has very good support to be honest.

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I submitted a ticket for an issue for more than 6 hours now. I have not received any response from DigitalOcean.

I submitted a ticket for an issue for more than 6 hours now. I have not received any response from DigitalOcean.