By greg1046793
I am looking for a new host for a dozen domains (like $300 in Droplets) and DO looks good. But, there is no phone support and I wonder what the typical response time is? I’ve read a few horror stories in the community here and that worries me. What is your experience as users? Is support responsive enough, how long does it take DO to answer a mission critical ticket?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
I submitted a ticket for an issue for more than 6 hours now. I have not received any response from DigitalOcean.
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Start building today
From GPU-powered inference and Kubernetes to managed databases and storage, get everything you need to build, scale, and deploy intelligent applications.
