I know this is old, but where is the "critical" option? Where is the chat? I've been down for 15 hours now and support has been very, very slow and poor. Responses every couple hours that don't even address the issue. Shame on you Digital Ocean.
We have been down now for over an hour during a pretty critical time with no response yet to our support request- and don't see any kind of option to make it "critical" either.