What is the turn-around time for Support Request?
What is the turn-around time for Support Request?
For any tech problems - how quickly can we expect any response from you?
Do you intend to have Live Chat like support?
Support Requests are answered on a best effort basis, currently you can expect roughly 1 hour for support responses.
There is a critical option in case of an actual emergency like service down. However, we have our own internal monitoring tools that report server down emergencies and those are treated immediately.
We do have a Live Chat system but it is rarely used. Our intention is to provide the simplest cloud hosting service possible and allow our users to completely self service. They can also turn to additional help and documentation in the /community section.
There is a critical option in case of an actual emergency like service down. However, we have our own internal monitoring tools that report server down emergencies and those are treated immediately.
We do have a Live Chat system but it is rarely used. Our intention is to provide the simplest cloud hosting service possible and allow our users to completely self service. They can also turn to additional help and documentation in the /community section.
Our main droplet principal 107.170.69.147 is not responding by ping or ssh connection.
My sites have been down all day , I opened a ticket and got a stupid auto responder answer. This is a joke , DO is a joke ...
You should not be in business. No one is there to help , my sites have been down ALL day , lost thousands in sales.