What is the turn-around time for Support Request? For any tech problems - how quickly can we expect any response from you?
Do you intend to have Live Chat like support?
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Our main droplet principal 107.170.69.147 is not responding by ping or ssh connection.
We have been down now for over an hour during a pretty critical time with no response yet to our support request- and don’t see any kind of option to make it “critical” either.