What is the turn-around time for Support Request?

  • Posted on September 6, 2012
  • dbitlaAsked by dbitla

What is the turn-around time for Support Request? For any tech problems - how quickly can we expect any response from you?

Do you intend to have Live Chat like support?

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Our main droplet principal is not responding by ping or ssh connection.

We have been down now for over an hour during a pretty critical time with no response yet to our support request- and don’t see any kind of option to make it “critical” either.