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What is your SLA?

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Did DO supply the requested SLA? If they did, please list the link to access it.

Hello,

DigitalOcean provides a 99.99% uptime SLA for both Droplets and block storage. We refund lost time back to your account at the hourly rate incurred.

You can find the information here:

https://www.digitalocean.com/docs/platform/droplet-policies/#droplet-service-level-agreement-sla

Hope that this helps! Regards, Alex

+1 SLA,

We need this now as we have a corperate client hosted with your service. If we don’t get the SLA we can’t host here. SLA or no business.

Rackspace SLA examples. https://www.rackspace.com/information/legal/cloud/sla https://www.rackspace.com/en-us/information/legal/cloud/serverssla