What is your SLA?
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We need this now as we have a corperate client hosted with your service. If we don’t get the SLA we can’t host here. SLA or no business.
DigitalOcean provides a 99.99% uptime SLA for both Droplets and block storage. We refund lost time back to your account at the hourly rate incurred.
You can find the information here:
Hope that this helps!