What kind of welcome is this?

  • Posted December 16, 2014

I created an account with a valid credit card, with 100% correct information. There is no security concerns attached to my card, name or billing address what so ever. All info is legitimate and accurate. So why is my new account locked?

This is no way to welcome new clients. Sorry I need more than an auto reply to verify. You charged my card just fine so what is the fraud issue? You need to give a valid reason in a more detailed explanation to keep me as a client.

This is insulting:

"Some of the information that you’ve provided seems a bit off. To help us further verify your identity, please send us the following:

  1. A photo of you holding your government-issued photo ID or passport.

We do this manual review process to ensure the safety and security of the platform for legitimate users, and to prevent cases of credit card fraud or identity theft."

Still waiting a reply from a human.


I have just learned about this myself I and do believe it is insulting as well. I learned my lesson and will take my business elsewhere. I recommend you do the same.

Sorry, but this is not my native language and I don’t how to express me, I know a few words and sorry if not express myself as it should

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It’s not insulting, it’s a business protecting itself and its users from possible fraudulent and/or abusive users. Being able to charge a card does not mean it’s not a stolen card.

I was going to try digitalocean trusting their name in the game, but when I got asked for a passport scan and a selfie when all I wanted to do is learn docker with a couple of web apps to try, I canceled my account. the worst part is I gave my credit card info at the first step. I cannot trust anyone with a copy of my id, especially the internet. they will behold no responsible if my info gets stolen, at least tell me before signing up, and before I give you my credit card info that such verification will be needed, to lure me into it and force it on me is shameful scam-like behavior

Given the ease of use of the API, and a few other factors, it is understandable to force new users to verify themselves before allowing them access to the system.

And you weren’t billed up front, unless you transferred funds from paypal all transactions are done at the end of the month based on usage, not at the beginning of the month based on projected usage.

This is done for all new users. Some of the older users, Turge, Woet and myself included, didn’t have to because we signed up way back when. Back before a bunch of script kiddies came up with a way to ruin it for everyone.

Once you’re over this small hurdle and start enjoying the service and the community around it, you’ll forget this inconvenience and that will be the end of it.


Its the best kind of welcome. Digital ocean introduced itself to you now you have to introduce yourself to her. She eagerly looks forward to your validation of your account. Until then best of luck,