What kind of welcome is this?
I created an account with a valid credit card, with 100% correct information. There is no security concerns attached to my card, name or billing address what so ever. All info is legitimate and accurate. So why is my new account locked?
This is no way to welcome new clients. Sorry I need more than an auto reply to verify. You charged my card just fine so what is the fraud issue? You need to give a valid reason in a more detailed explanation to keep me as a client.
This is insulting:
"Some of the information that you've provided seems a bit off. To help us further verify your identity, please send us the following:
- A photo of you holding your government-issued photo ID or passport.
We do this manual review process to ensure the safety and security of the platform for legitimate users, and to prevent cases of credit card fraud or identity theft."
Still waiting a reply from a human.