The Help stuff is horrible on DO now. The replies on tickets don’t have a link to get to that ticket (even when I’m logged in Nor is the reply ticket-enabled (reply to email goes nowhere) In my own Cloud.DigitalOcean.com web dashboard , if I click on the tire icon for Help, it takes me to “https://cloudsupport.digitalocean.com/s/ ”. This has FAQ articles and search, which is not what I want. I want my tickets. When I click “Login” in the top of this page, it takes me to some idiotic Salesforce page, which does not work. If I do Forgot Password here, no email is sent, not one. If I click on the “Contact Support” on the main page, it takes me similarly to the same SalesForce login page. What’s up? What’s going on?

Hey friend, I’m sorry about the trouble this is causing for you. Myself and another team member tried to replicate the behavior that you’re experiencing and we could not. I’m especially concerned about you seeing anything directly salesforce related, that shouldn’t be happening. I want to break down the rest of my response for the four items you outlined, so that I stay on topic: You should be able to send an email reply if necessary. This should only be the case if Google is routing all emails from you to spam folders (since we don’t import the spam folder), which may be worth testing on a Gmail account to see. I’ve seen this happen quite a few times actually and it is something you would want to be aware of if it is happening. I would love a screen recording of this as well as a description of browser, version, and browser extensions used. If you are willing, email jdonnell@digitalocean .com and we’ll work it out. Which page is that? I’m not visualizing it (edit: Nevermind, found it, reporting to team). My go-to for a backup contact is this: https://www.digitalocean.com/company/contact/#support Thank you for your help in identifying problem areas with this. Jarland

DigitalOcean

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Question

What's going on with DO ticket system?

Posted on April 16, 2019

CentOS

DigitalOcean

By Nearly Normal

The Help stuff is horrible on DO now.

The replies on tickets don’t have a link to get to that ticket (even when I’m logged in
Nor is the reply ticket-enabled (reply to email goes nowhere)
In my own Cloud.DigitalOcean.com web dashboard , if I click on the tire icon for Help, it takes me to “https://cloudsupport.digitalocean.com/s/”. This has FAQ articles and search, which is not what I want. I want my tickets. When I click “Login” in the top of this page, it takes me to some idiotic Salesforce page, which does not work. If I do Forgot Password here, no email is sent, not one.
If I click on the “Contact Support” on the main page, it takes me similarly to the same SalesForce login page.

What’s up? What’s going on?

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jarland

April 16, 2019

Hey friend,

I’m sorry about the trouble this is causing for you. Myself and another team member tried to replicate the behavior that you’re experiencing and we could not. I’m especially concerned about you seeing anything directly salesforce related, that shouldn’t be happening. I want to break down the rest of my response for the four items you outlined, so that I stay on topic:

You should be able to send an email reply if necessary.
This should only be the case if Google is routing all emails from you to spam folders (since we don’t import the spam folder), which may be worth testing on a Gmail account to see. I’ve seen this happen quite a few times actually and it is something you would want to be aware of if it is happening.
I would love a screen recording of this as well as a description of browser, version, and browser extensions used. If you are willing, email jdonnell@digitalocean.com and we’ll work it out.
Which page is that? I’m not visualizing it (edit: Nevermind, found it, reporting to team). My go-to for a backup contact is this: https://www.digitalocean.com/company/contact/#support

Thank you for your help in identifying problem areas with this.

Jarland