Question

Where can i see my account $ balance?

Where can i see my account $ balance? It’s kind of weird that i can’t see it on the account page.

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There’s a “Remaining account credits” section that appears at the very top of the billing page. Above the “Estimated costs for this billing period” section.

However, the section only appears if you do have a balance AND your balance is higher than what you already owe (current estimated costs).

The confusing scenario is when you do have a balance and it’s not enough to cover existing usage. For example, when your current estimated costs are $25 and your balance is $10 you can’t see that balance anywhere. However, if you click the “Make an Early Payment” button, you’ll see that the requested payment will be for $15, and guess that you have a balance of $10.

It’s not designed well. I understand that the “Remaining account credits” section would be irrelevant for any credit-card paying users (they don’t ever have balance). Showing it however when the balance is > 0 would be really helpful. Even if the balance is not enough to cover existing usage.

I think you have it nailed, Krypas. I have given up with support trying to escalate this problem.

Under certain circumstances, your credit balance will disappear totally and it will not be shown. You have no idea what the balance is in your account. You can see your usage.

To actually determine your credit under these circumstances, you have to use the API. This is extremely frustrating, nearly as frustrating as trying to explain this to DO support that simply don’t get it.

Instead they explain how you have to be in the team account (not the issue at hand), they explain how you have to maintain a credit balance (thank you, exactly what I’m trying to achieve, but with zero idea of what payment is needed if the credit balance does not show).

Tbh, support is sucking tremendously on this issue. I don’t know how else to explain this to support. I made snapshots etc - to no avail. I still hear “how it should” work, but there is a bug in the billing page and unfortunately no amount of explaining how it should work will will fix it. I shudder to think what will happen if something serious goes wrong affecting services.

It’s 2022 and I have the same question. I can see my estimated costs, but no obvious balance. Does that mean I have $0.00 credit and I owe the estimated amount, or is my balance hidden? There is no “Remaining account credits” text as mentioned in another answer.

(edit) I paid $5.00 and now it’s showing $4.96 remaining account credits in a big box. So it turns out I did owe. But why isn’t it made clear that there is a negative (or nil) balance?