Why am I being constantly spammed by Digital Ocean and your abuse dpt are ignoring reports?

Question

I am being BOMBARDED, and I mean BOMBARDED with spam from Digital Ocean over 5 spams a day all from the same bunch of domains, all hosted on DigitalOcean and coming from your IPs. In the last 2 weeks I’ve emailed your abuse mailbox 20+ times and filled in the contact abuse form 10+ times. NOTHING is being done about it. My next plan of action is to keep posting here until Digital Ocean takes action. Do you even have an abuse team? are they doing any work at all? I can provide 30 more samples if needed. Spam 1 Received: from SN1NAM02HT012.eop-nam02.prod.protection.outlook.com (2603:10a6:4:cb::11) by DB6PR0901MB0840.eurprd09.prod.outlook.com with HTTPSvia DB6P195CA0001.EURP195.PROD.OUTLOOK.COM ; Tue, 31 Jul 2018 19:46:57 +0000Received: from SN1NAM02FT061.eop-nam02.prod.protection.outlook.com (10.152.72.54) by SN1NAM02HT012.eop-nam02.prod.protection.outlook.com (10.152.72.254) with Microsoft SMTP Server (version=TLS1_2,cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.20.995.12; Tue, 31Jul 2018 19:46:56 +0000Authentication-Results: spf=none (sender IP is 159.65.159.182)smtp.mailfrom=americandream.services; live.com ; dkim=none (message notsigned) header.d=none;live.com ; dmarc=none action=noneheader.from=hhj6frrklxu2fd04qkn5.americandream.services;Received-SPF: None (protection.outlook.com : americandream.services does notdesignate permitted sender hosts)Received: from itc.gov (159.65.159.182) bySN1NAM02FT061.mail.protection.outlook.com (10.152.72.196) with Microsoft SMTPServer 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jamesc40183ea7fa102f8bbb7c · Answer

The west thing to do is take to Twitter if these companies are ignoring abuse reports. I have noticed that spam abuse is just not taken seriously because there’s no money in it for the hosting providers, they do the bare minimum as there’s no regulation or threat of fines for not taking action. The only thing they risk of their IP reputation with other providers.

Posting on Digital Ocean, Cloudflare and others main Twitter account where it is more visible seems to get the best results because the more visible complaints people see in their feed, the more the perception is that they’re not a good provider or don’t take abuse and compromised accounts seriously.

Having said that Jarland from Digital Ocean was very helpful.

gqboyott · Answer

These are all registered with Namecheap who refuses to shut down the domains even with every single message being provided to them. Suggesting i go to the hosting service instead (which of course I do - and they are being protected by Cloudflare which has done nothing about it either).

jamesc40183ea7fa102f8bbb7c · Answer

What a pain, same “high importance” as the other ones too, if it helps support at get.club were really helpful and took the .club domains away last time, just insta-banned them once I provided the evidence of spam and screenshots showing the URLs being used in the spam with the headers.

If you email the TLD support email address I gave and link them to this thread with the basic information they need I would imagine they’ll suspend those new domains the spammer is using. They were very helpful and did it really fast last time.

gqboyott · Answer

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(VPS 180920-0, 9/20/2018), Inbound messageX-Antivirus-Status: Clean Print Oil Change Coupons http://actualcurso.tech/djhd9fvntmbk6bccw8pp-x2sddsfwortmkwu26in6wcmc9fKcpxssefsneskhplklksjcdnjlksjcdnjgfde0cxcsawehplklksjfgdepcdgsawelmdfcdnjcdnjlksjprdfperfsjellmdferths2es5e1 http://actualcurso.tech/fucu3d27rsujzeq53va1-x2sddsfwortmkwu26in6wcmc9fKcpxssefsneskhplklksjcdnjlksjcdnjgfde0cxcsawehplklksjfgdepcdgsawelmdfcdnjcdnjlksjprdfperfsjellmdferths2es5e1 http://actualcurso.tech/jnwdu9z5vy80pyi680fl-x2sdsaweubbc16uak0u6hfssqeacpxssaweneskhplklksjcdnjlksjcdnjjefd0cxcdsfwhplklksjc9fKpcdgserwlmdfcdnjcdnjlksjprdfperfsjellmdfc9fKs2es5e1 http://actualcurso.tech/8yq3q90g8o3cg625ps0k-x2sdsefs2p995aegtmk2c09jefdcpxssefsneskhplklksjcdnjlksjcdnjc9fK0cxcserwhplklksjc9fKpcdgsawelmdfcdnjcdnjlksjprdfperfsjellmdfjefds2es5e1 http://actualcurso.tech/open.php?id_campaign=705353&id_list=18&id_user=13352861

gqboyott · Answer

Apparently not fully resolved - I have 16 samples of abuse from that same domain: a1prohibido.host,

as well as similar amounts from a1prohibido.club a1prohibido.online a1prohibido.tech a1prohibido.xyz actualcurso.host actualcurso.online actualcurso.tech actualcurso.xyz almostpes.xyz artcaslte.club

– all from same spam system just mixing and matching the above spam domains to same headlines and spam email formats and rotating their use of digitalocean for sending.

jamesc40183ea7fa102f8bbb7c · Answer

Thanks to Jarland who has been brilliant at helping, really great work. These have totally stopped.

jarland · Answer

As a note to anyone coming across this and facing a similar scenario, James and I took this conversation to email where we were able to collaborate and resolve this issue.

The battle against spam does not end, there will always be another event to handle in some capacity (whether similar to this one or otherwise). It is for that reason that I want to stress the importance of reporting these issues. Those reports directly help us both by providing the information that we need to track down the root of the problem and resolve it.

When in doubt, never hesitate to reach out to us. We love you all and want to help you make the internet a little bit better every day.

If you find any abuse coming from our networks, please be sure to submit detailed information here: https://www.digitalocean.com/company/contact/#abuse

jarland · Answer

Hello friend,

Thank you for taking a concern with this. It is extremely important that people like you and I take interest in these things to tackle abuse where possible. Please be sure that you are submitting the full data here:

https://www.digitalocean.com/company/contact/#abuse

This helps our abuse team track the complaints and keep up with them, as well as ensuring that the data is best leveraged to assist in efforts to prevent abuse.

Kind Regards, Jarland

jamesc40183ea7fa102f8bbb7c · Answer

Oh look another, this just shows how frequently they’re coming in if I’m receiving one just after posting this thread. This is about my 10th today. Received: from HE1EUR01HT198.eop-EUR01.prod.protection.outlook.com (2603:10a6:6::23) by DB6PR0901MB0840.eurprd09.prod.outlook.com with HTTPS viaDB6PR04CA0010.EURPRD04.PROD.OUTLOOK.COM ; Wed, 1 Aug 2018 18:30:15 +0000Received: from HE1EUR01FT036.eop-EUR01.prod.protection.outlook.com (10.152.0.53) by HE1EUR01HT198.eop-EUR01.prod.protection.outlook.com (10.152.1.165) with Microsoft SMTP Server (version=TLS1_2,cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.20.1017.14; Wed, 1Aug 2018 18:30:15 +0000Authentication-Results: spf=none (sender IP is 206.189.158.221)smtp.mailfrom=americandream.services; live.com ; dkim=none (message notsigned) header.d=none;live.com ; dmarc=none action=noneheader.from=gwfdvc8liwy3yywlwmy7.americandream.services;Received-SPF: None (protection.outlook.com : americandream.services does notdesignate permitted sender hosts)Received: from itc.gov (206.189.158.221) byHE1EUR01FT036.mail.protection.outlook.com (10.152.1.30) with Microsoft SMTPServer id 15.20.1038.3 via Frontend Transport; Wed, 1 Aug 2018 18:30:14 +0000X-IncomingTopHeaderMarker: OriginalChecksum:2D592E40774979212F2C53A850BE4FD8B6CB153651B82ECE7D49539808E0B9A9;UpperCasedChecksum:9DA57C8E23F366761D01C82A259F1797F9A2A9A1966EEE53E5336A2606E1F65C;SizeAsReceived:451;Count:10From: Video Savergwfdvc8liwy3yywlwmy7@gwfdvc8liwy3yywlwmy7.americandream.services Reply-To: d3vmmd3dzct50x7gnbx0@americandream.services Sender: Video Saver To: Date: Wed, 1 Aug 2018 18:30:09 +0000Subject: In 2019 THIS Will Change Everything!List-Unsubscribe: <>Content-Type: text/html; charset=“us-ascii”;boundary=“y244zhsi8v1vkk684o9s.1118834.y244zhsi8v1vkk684o9s”X-IncomingHeaderCount: 10Message-ID: 899dc5d4-698c-4d2f-881c-57830ebe7e02@HE1EUR01FT036.eop-EUR01.prod.protection.outlook.com Return-Path: contact@americandream .servicesX-MS-Exchange-Organization-ExpirationStartTime: 01 Aug 2018 18:30:15.1025(UTC)X-MS-Exchange-Organization-ExpirationStartTimeReason: Original 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jamesc40183ea7fa102f8bbb7c · Answer

Oh look, I’m not the only victim https://social.technet.microsoft.com/Forums/en-US/e7ecdd61-5fbe-4c60-bb12-6df641d80b23/cant-filter-spam-from-teslatechclub-or-americandreamservices-domains?forum=outlook

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