Question

Why am I getting a black console screen when trying to reset my root password?

Posted December 4, 2017 1.8k views
Control Panels

NYC3 - Ubuntu 16.04.3 x64

Tried multiple keystrokes and nothing will activate the console

Domain added

Following this tutorial https://www.youtube.com/watch?v=igkkP2c_nsM

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1 answer

A couple things to check:

1.) Be sure that any ad-blocker you may be running is disabled. We do not run ads on our site but the blockers can prevent some required scripts from being properly loaded.

2.) Be sure that you first click in the black screen before pressing keys to wake the display. The console only detects keypresses after it has been given focus in the browser by being clicked.

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